Self-service Solutions: A Breakthrough in CX Strategy in 2023
In the ever-evolving landscape of customer experience (CX), 2023 has been a year of significant breakthroughs. One of the most...
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Anton Safonov
Jul 17, 20232 min read
Celebrating Exceptional Customer Experiences - Bungie Studios
Bungie Studios, one of the most beloved game developers in the industry, is famous for creating the Halo franchise. While they have...
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Anton Safonov
Jul 17, 20232 min read
Customer Experience Strategy 101
A customer experience strategy is a plan that guides how a brand delivers CX across all touchpoints and channels. A customer experience...
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Anton Safonov
Jul 17, 20232 min read
Strategies for Creating Memorable Experiences
In today's ever-evolving business environment, simply meeting customers' needs isn't enough. To truly thrive and succeed, organizations...
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Anton Safonov
Jul 17, 20231 min read
Scaling Your Business: Why Effective Processes & Procedures are the Keys to Success
As entrepreneurs, we're always on the lookout for ways to take our businesses to new heights. But growth isn't just about pursuing more...
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Anton Safonov
Jul 17, 20232 min read
Building Your Customer Focused Vision
As leaders, it's imperative that we continually inspire our teams with a clear, compelling vision – one that puts the customer at its...
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Anton Safonov
Jul 17, 20232 min read
Boosting Business Productivity: Lessons from the Masters of Customer Experience
From the digital corridors of Amazon to the magic-filled parks of Disney, exceptional customer experiences have always been the...
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Anton Safonov
Jul 17, 20232 min read
Celebrating Exceptional Customer Experiences - Graduate Hotels
Let's continue to explore the captivating world of exceptional customer experiences and draw inspiration from a heartwarming story that...
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Anton Safonov
Jul 17, 20233 min read
The Power of Storytelling: Revolutionizing Customer Experience Strategy
Fueled by a vibrant discussion and echoing the resounding clamor from our readers, we're diving headfirst into the enthralling saga of...
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Anton Safonov
Jul 17, 20233 min read
The Power of Personalization: Redefining the Customer Experience through Data
Discover how businesses can utilize #DataAnalytics to offer tailored experiences, predict trends, and enhance customer engagement. Tackle...
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Anton Safonov
Jul 17, 20232 min read
The Omnichannel Imperative: Mastering the Art of Seamless Customer Experience
In the digital era, the boundaries between the online and offline worlds have become increasingly blurred. In this evolving landscape,...
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Anton Safonov
Jul 17, 20232 min read
The Power of the Weekend (and Storytelling)
Once upon a time, in a land not too far away, there lived an extraordinary long weekend. It was filled with sun-soaked adventures,...
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Anton Safonov
Jul 17, 20232 min read
Aquarius in the Field - Industries We Cover
Aquarius Hospitality Solutions is a leading consulting firm dedicated to empowering businesses with transformative customer experience...
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Anton Safonov
Jul 17, 20233 min read
Raising the Totem: Culture, Vision, and the Bedrock of Extraordinary Customer Experience
How high are culture and vision on your customer experience strategy totem pole? 🔥 Hot off the press by popular demand from Aquarius...
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Anton Safonov
Jul 17, 20233 min read
Illuminating The Path to Customer Satisfaction: A Deep Dive into Customer Journey Mapping
🎭 Imagine if your business was a movie... Would your customers be the stars, or just extras in the background? At Aquarius Hospitality...
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Anton Safonov
Jul 17, 20232 min read
Good Reads: Think and Grow Rich by Napoleon Hill
🔥 Success isn't reserved for a select few - it's accessible to everyone. And, believe it or not, it's actually in our hands. What's the...
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Anton Safonov
Jul 17, 20231 min read
Women in Travel THRIVE recognizes Aquarius Co-Founder Michelle Jensen Session
Join us in congratulating Women in Travel THRIVE's June 2023 empowerment resource winner, Michelle Jensen Session!! Michelle is a...
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Anton Safonov
Jul 17, 20232 min read
5 CX Strategies That Were Game Changers in 2023 and Why They Worked
This article explores the power of hyper-personalization with AI, the rise of emotional analytics, the shift towards customer journey...
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Anton Safonov
Jul 17, 20231 min read
Honey on Toast - Adding that Something Extra
Ever felt like your #CXStrategy could use some extra buzz? 🐝 Whether you're serving customers in hospitality, retail, finance,...
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Anton Safonov
Jul 17, 20233 min read
Sustainability and CX: How Green Practices Influenced Customer Satisfaction in 2023
Are sustainable practices just good for the planet, or can they positively influence your customer experience too? In our latest article,...
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